We accept the following credit cards: MasterCard, Visa, American Express, and Discover.Your card will only be charged once your order has been shipped.

We also accept PayPal payments. If you select PayPal as your payment method, you will be redirected to the official PayPal website to log in and finalize your payment. Once your transaction is confirmed, you will be automatically returned to our site.

Yes, you may reserve your order by placing an upfront deposit, usually 30% of the total order amount.The remaining balance is generally due prior to production or before shipment, based on the payment plan confirmed at the time of ordering.

We aim to process all refunds within three business days after we receive and inspect the returned item.Please note that your bank or payment provider may require additional time to complete the refund and credit the funds back to your account.

For this reason, we kindly ask that you allow up to ten working days from the date you return the item before following up about your refund status.We will notify you by email as soon as your refund has been processed.

Pricing and fees depend on your delivery location and order type:

U.S. orders

The listed price includes shipping, curbside delivery, and applicable sales tax.

We offer free order cancellation provided your order has not yet entered production.

Yes, returns may be accepted under specific conditions:
If your item arrives damaged or incorrect due to shipping error or our mistake, please contact us within 5 business days of delivery and return the item within 30 days.

Return Conditions

Returned items must be unused and in their original packaging.

Return Shipping

Return shipping costs are covered by us if the damage or error is our responsibility.

If your table arrives damaged during shipping, please follow these steps:

Contact Us Promptly

Notify our customer service team within 3 business days of delivery.

Provide Evidence

Send clear photos of both the damaged item and the original packaging.

Return or Replacement

Once your claim has been reviewed and approved, we will arrange for a return and remake your table, or process a full refund — based on your preference.

Return Shipping Costs

If the damage is determined to be our responsibility, we will cover all return shipping fees.

Please inspect your table carefully upon delivery. Claims submitted after 3 business days may no longer be accepted.

Wood Type

Choose from premium hardwoods including black walnut, walnut, golden camphor, olive, and poplar to match your design vision.

Resin Color & Style

Select from a wide variety of epoxy resin colors and effects, including ocean blue, black, gray, and emerald green. Options include river tables, wave patterns, and artistic inlays.

Table Shape & Size

Customize the table shape — including rectangular, oval, round, and live-edge designs — as well as precise dimensions to suit your space and seating requirements.

Edge Detail & Surface Finish

Pick from multiple edge styles such as live edge, square edge, and waterfall edge. You may also choose between glossy or matte surface finishes.

Leg & Base Style

Select from metal bases, wooden legs, and other structural designs to complement your table. Legs and bases can be fully customized to your specifications.

Special Features

Select custom projects may include special design elements, such as integrated LED lighting within the resin river or other artistic details, where applicable.

Absolutely! We offer custom tables with integrated LED lighting.LEDs can be embedded within the resin river or other design elements, according to your preferences.

If you are interested in this feature, please contact us at support@woodzio.com to explore your options.

Yes! You can embed personal mementos or small items in a resin table. Please contact us at support@woodzio.com first for a custom quote. Once you approve the price, you can send us the items you wish to include, and we will safely incorporate them into your custom table design.

Warranty Period

1 year (12 months) from the date of delivery.

Coverage

The warranty applies exclusively to manufacturing and material quality issues under normal household use, including:

1. Peeling of surface paint or protective coating

2. Minor surface imperfections not caused by external impact or damage

3. Minor non-structural cracks in the tabletop resulting from natural material movement under standard conditions

Warranty Services

1. Free provision of repair materials, including finishing paint, hard wax oil, and sealants

2. Guidance and recommended tools for at-home repairs

3. Remote technical support to assist with minor fixes

4. On-site support may be arranged when necessary, subject to customer coordination

Exclusions

The warranty does not cover:

1. Damage caused by improper use, prolonged direct sunlight, extreme heat, or high humidity

2. Damage from unauthorized modifications, repairs, or disassembly

3. Cosmetic wear from regular daily use

This table is designed primarily for indoor use.

Short‑term placement near windows or outdoors is generally acceptable, but we recommend using protective mats to preserve the tabletop.

Extended exposure to direct sunlight or outdoor elements may result in wood cracking, resin discoloration, or frame deformation.

In humid or extremely dry environments, regularly inspect the tabletop and wooden components, and perform routine maintenance to ensure its stability and long‑term durability.